Care Navigator Program973-607-4911

The work

What your Navigator does

One trained care coordinator, assigned to you. Life Medical doctors and nurses stand behind them.

Coordinates your care

Your doctors, your pharmacy, your home care team and your equipment supplier. One person keeps them in step.

Reads your records for you

Specialist letters, lab results and hospital notes. Your Navigator turns them into a short summary you can actually use.

Handles insurance paperwork

Prior authorizations, appeals and benefit checks. Your Navigator works the forms so the medication moves.

Books appointments and rides

Visits get scheduled. Medical transportation gets arranged, including the ride home from the hospital.

Explains your visits

What the doctor said, in plain words. Which medication changed, and what happens next, in order.

Gets concerns to your doctor fast

Something changes, you call your Navigator. Urgent things reach your doctor the same day.

Finds help you did not know about

Meal programs, support groups, financial assistance, legal aid and respite care. Your Navigator does the looking.

Keeps your family in the loop

Adult children and spouses get one number to call, and a summary at the end of every month.

The rhythm

A month with your Navigator

Every month follows the same steady rhythm, so nothing waits for a crisis. In between, you call whenever you need them.

  1. Week 1

    The check in call

    Your Navigator calls you, and your family if you want them on the line. You go through how the month has gone, what is worrying you and what is coming up.

  2. Week 2

    The coordination work

    Pharmacy, specialist offices, insurance, equipment. Your Navigator makes the calls, chases the approvals and preps your upcoming visits.

  3. Week 3

    Records and debriefs

    New notes and lab results get read. After a specialist visit your Navigator walks you and your family through what was decided.

  4. Week 4

    The wrap up

    A written summary goes to your family. Anything unresolved goes to your doctor, and next month gets planned.

The moments that matter

When something happens

The month has a rhythm. Real life does not. These are the moments a Navigator matters most.

You come home from the hospital
Your Navigator calls within a day or two. They read the discharge paperwork, compare the new medication list against the old one, confirm every prescription was filled, book the follow up visit, arrange the ride and tell your family which warning signs to watch for.
You end up in the emergency room
Your Navigator finds out what led to it, gets the records to your doctor and looks at what would keep it from happening again.
A new specialist is added
Your Navigator preps the questions before the visit, joins by video when it is complicated and explains the outcome afterwards.
A medication changes
They confirm the pharmacy has it, make sure you understand the change and call back in a week or two to see how you are doing on it.
The family caregiver is worn out
Your Navigator listens first. Then they lay out real options: home care, respite, counseling and community programs.
You are getting worse
Your doctor hears about it right away. Your Navigator arranges the clinical response and stays with your family through the change.

If it is an emergency, call 911 first. Your Navigator is not an emergency service.

Your care team

You keep your doctors

All of them stay exactly as they are. Your cardiologist stays your cardiologist. Your primary care doctor stays your primary care doctor. Your Navigator works alongside them.

Life Medical also has its own doctors and clinicians. They cover gaps in your care. They are there for anything urgent.

Getting started

How to start

From your first call to your first month, this is the whole process.

  1. You call us

    Tell us what is going on. We check your Medicare coverage, your condition and your visit history while you are on the phone.

  2. Your doctor orders it

    The service starts with a visit with a Life Medical practitioner. If you have not had one this year, we book it, and we can arrange the ride.

  3. You meet your Navigator

    A welcome call in the first week, with your family if you want them there. You go through your medications, your appointments, your worries and what matters most to you.

  4. You get a plan, and a person

    By the end of the first month you have a written care plan and a direct number. You know who to call when you do not know who to call.

Guides about the navigator’s work

See all guides · What a navigator does · Who qualifies · What it costs · Where we work

One call

Talk to a person today.

Tell us what is going on. We will tell you if a Life Navigator can help. Call for yourself, or for someone you care for.

Tap to call 973-607-4911

Covered by Medicare. Most patients pay $0.

Call 973-607-4911